We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The sweater is great, warm, the fabric is very nice. In reality, the color (chocolate) looks much more beautiful and brighter than in the photo. I wear size m with a height of 170 cm; I took the XL size perfectly. Definitely recommend for purchase
Hello beautiful 5-star sweater thank you, ideal size for the 38 eu XXL.
They are good.very happy.
It's warm and pretty ~ I hope the size is a little bigger ~
It's perfect, just like the picture. Thin fabric.
The jacket is more blue than blue. Inside fur, no prick, soft. My height is 158 cm, the length of the jacket and sleeves are normal. In my life I wear size XS, but I decided to order size m so that it is freer and in case it sits down after washing. There was a smell that disappeared after 3 minutes. Comfortable. I will most likely buy in another color. Under different lighting, the color changes, but it is definitely blue, not blue.
It has already arrived, I still do not use it but it is of very good quality you can see that it is super warm
Honestly, I don't think it's the size that 60 to 70kg wear. It's kind of small. If you want to wear it generously, you can buy the size of the story ~ The quality is really good. Department store knits!
I like it very much, I take the second one, the fabric is nice, warm and soft, my size is 2XXL, just right, the delivery is fast! Thank you seller!!
I received the package quickly, happy with the sweater. It's not very thick but it's fine.
I think I'll wear it warm and pretty this winter. I am satisfied with the size and the price Kang Chu!!
Yakist is not Dulle, ale greenhouses, mustache is described
Omg! The quality is great for its price, it's so soft and warm and the colour is beautiful too.
Color is not the same as ordered
Beautiful color! It’s really nice! The inside is soft too!
Everything good, good quality seems, it smells a little strange, it is according to the photos although the apricot color I imagined it a little different. Size is fine. I ordered size XXL and weight 75 kg
Like it very much, really insulated, nice fabric! I will order more! Thank you very much seller
Hello, beautiful 5-star sweater thank you. Size 38eu = XXL.