SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trending Products Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It arrived just one month after ordering.
Thanks for great service fast delivery and quality products highly recommended for this store thanks again 😊
I recommend everyone. I liked it, the hair is soft and straight. Capsules are better suitable for curly and silent hair. i have a direct but also a good effect.
They look as in the photo, but smaller as from other sellers, but i can recommend! Recommend
The capsules are smaller than others, so if you have a long hair like mine, you need to take 2 pcs. Not enough to humidify the hair, have an oil base.
I’m happy. In the photo there is hair after the 1st, 2nd and 3rd applications. They wrote that the capsules have an aroma - this is not the case. No smell. At first glance, the oil is not enough, but in fact it is enough for the hair length to the middle of the back. I will buy more
The quality is very good, even after playing outside for a day, my hair still remains soft and supple
My hair was very bad and very dry. After using this capsule hair oil, my hair is smooth and not as dry as before.
I received the package. Everything is whole. After applying the мягкнькі braids.
The capsules are very cool, the result is after the first application, the quality is high, the smell is super, I like it very much, the seller is very nice to communicate and sent quickly, I recommend to everyone
May be
as in the photo from the supplier. soft aroma..... .........................................................
Thank you for the delivery soon, and after the goods, as soon as I try, I will write additionally.
The effect is very significant after only one week of use!! My hair has noticeably become much softer and looks fuller than before. This product will make your hair look very good after use. And it has a faint fragrance. I will now confidently showcase my smooth and fragrant hair. The advantages of this product are worth saying too much!
Already received to try, the effect is good, suitable for travelling and business trips to carry, very convenient
The package arrived quite quickly. To the Kirovhradsk region in 2 weeks. These capsules have not been used yet
Received in time, tested and recommended for its quality and fine price, thanks for the professional attitude of the seller