SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trending Products Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Thank you very much to the seller. Came very quickly.
đ¨đą: The product arrived in excellent condition, well packed and protected, arrived at the exact date, does not cause skin irritation, easy to use; I hope in 1 month grow my eyelashes :)
It's very good,
Fast DeliveryđThis is another package of this drug, eyelashes are denser and longer with daily useđI recommend
Perfect, I'm satisfied with the product.
I arrive fast
I have not tested it yet, but it arrived very quickly, well sealed and it looks good quality, when I test it I will leave feedback againâ¤ď¸. I recommend the seller.
I canât wait to try it
Very good
It made my lashes grow fast on the first day!
It has a nice presentation, I hope it works for me thank you
I arrive in very good condition, well packaged and sealed, I will be testing it this week I will see how, if it works, I will leave my like or if I can I will show it. I arrived super before the estimated date it only takes a week
Still in test, good smell and texture
I just tried it as soon as I started, the cute and pretty packaging I hope it actually worksđĽ˛
I loved it after two weeks of use does not differentiate my longer and stronger eyelashes
It arrived in the indicated time, a little crushed the box but the product arrived well. The packaging is glass and the product looks somewhat thick. I will be using it for 2 continuous weeks and then I will return to tell you if it fulfills its function or not
I really like the brush for the eye lashes and the soft tip for the eyebrow. The texture of liquid is not runny which is good, so you can apply it easily and don't go inside your eyes. I hope it will help grow my eye lashes.
I am going to test this product for one month, I hope for positive results c: In a month I upload photos of the changeđ
Arrived super well, its expiration date is in 2029đđđI haven't tried it yet but it looks super goodâ¤ď¸
I started using. Let's see if it really works. No smell, did not smolt the eyes or the eyebrow. I liked buying it.
I arrive intact, I hope it works.
Arrived long before the delivery date, and at least I love it at all! In a month I hope to see results, I will tell you, thank you very much!
Thank you very much, came super fast
Fast shipping
Pleasant smell. Convenient application. Aesthetic packaging.đ