SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trending Products Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It is very well absorbed, has a delicate smell and is able to moisturize the hair. After using it, my hair is much smoother.
The capsules arrived in 3 weeks, the parcel was packed well, only the color of the capsule is different from the photo in the store. in the photo in the store they are blue, but they arrived green.
I love the purchased several times and they are very good they leave the hair very cute and soft I will buy it again
Hair silk, it smoothes nicely dried hair but it is so "dry", but it's oil, what to expect. :)
They arrived quickly, I applied them and it feels a strange aroma, but it's not terrible. I hope it works as described by the seller.
Great smoothing effect, hair texture looks much better than before, worthy of praise
👍
This hair oil serum is easy to use. It can be applied directly to the ends of the hair and can be left directly on the hair without washing. It leaves hair healthy and shiny. Sometimes I use three capsules at a time. These capsules emit a fresh fragrance.
The hair care oil was received and opened with a light scent. Used a little, just wipe on a moment to be absorbed, light moisturising very smooth, from now on the hair is no longer dry frizzy knots, and the aroma of the nose! Cheap price and good quality, like can get a try!
Llegó relatively quickly.
After perming my hair, it has been very dry. This conditioner solved my problem and now I feel super beautiful
It smells delicious and leaves the hair soft enough for two sets I am surprised by the product
Thanks everything as in the description. Haven't used it yet. I will try, then I will add a review
arrived quickly everything is ok 🌹 ..............................................................................
Love this. It brings down the frizz of curly hair and makes it shine. I found less tangles and low fly-away hair.
I do like it, every time i wash my hair half dry, apply it to my hair, and after drying my hair with a hair dryer, i get soft and shiny hair!
I got the hang of my hair, I got a hair of less thin, and I passed the mitt, dry I got hairy that frozen Olya for a hair, I got a hair of a mittvo flock of a double bliskuchu. I am not a vibrating vibration, and the results of the game.
The capsules arrived quickly, I haven’t used them yet. I hope the effect will be cool
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The hair serum works well and is worth repurchasing
University students recommended me to buy, i use a very good, very soft, light fragrance, and is not expensive, cost-effective
good
Applied after washing as indicated. Dried. I do not feel good hydration. I will use it further.
My order has arrived well packaged and I haven't tried it yet, so I can't give my opinion about the product.
It arrived just one month after ordering.