SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trending Products Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Once again, I jagged one box with a bob, I made a wichorst and my head of the bag, I made fun of the pods of the shkina nizhna, I recommend it!!! Inexpensive and cheap, objective. It's good to know. Master me
It was good, arrived very fast, good quality
Arrived quickly, I haven't tried it, I can't give feedback
Received before the time. I will still test to see how it works.
Thank you
Took it for a gift, chudova rich!
They arrived very quickly at Costa Rica other times I have used them and they feel very good on their faces and give good results. PURE LIFE!!
To be seen during use
I am not ordering for the first time. The quality of the goods of satisfaction. I will wear it on the nose, and the face is gentle and smooth in the morning
Greitai gavau ,geros
Product as described in the well-received Brand e
As destruction arrived plus early can't wait to try see you soon
I already ordered before and I liked them
Did not try, came the whole
I like very much thank you
I liked the capsules, they are very cool, I will order more.
I love
Received on time, thank you.
good product
I have just arrived and I will start to try them.
Thank you to the seller for the delivery. I just picked it up today and haven’t used it yet
The reason i bought these was because my brother got me some similar capsules for christmas from the brand roc, which were fantastic for my sensitive skin which is both prone to acne and drying out. The negative of this product is that contrary to roc, they are pretty hard to open. The capsule is stiff However, to my amazement, they smell exactly the same as the roc capsules. The texture is also similar (more or less greasy but not too thick.) I am not irritated, which is good and actually surprising lol I don't know if i can edit my review but i'd love to see how it impacts my skin tomorrow morning. I actually suspect roc makes these capsules in the same place these ones are from.
Good product received it on time I recommend it arrived well packed
Fast derivery, it smells so good. Thank you seller 🫶 🙏
Very good product, arrived fast. It leaves the skin very soft in an instant and remains soft in time.,. Very practical and beautiful case to store the pearls. Lorevomiendo.